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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Summary

You may have problems when you try to save a Microsoft Excel workbook if one or more of the following conditions are true:

• You save an Excel workbook to a network drive on which you have restricted permissions.
• You save an Excel workbook to a location that does not have sufficient drive space.
• The connection to the Excel workbook is lost.
• There is a conflict with an antivirus software program.
• You save an Excel workbook that is shared.
• The 218-character path limitation is exceeded when you save an Excel workbook.

Workarounds and resolutions

The following sections include workarounds to save your workbooks and troubleshooting steps to help you find the cause of the problem. We recommend that you first try to save changes in any open Excel workbooks before you start troubleshooting.

Workarounds to save Excel workbooks

To work around this problem and try to save your work before you troubleshoot, use the following methods. Depending on the cause of the problem, you may be unable to recover the current file as-is. However, the following methods are typically successful. These methods are listed in order of format retention when you are trying to keep the original file formatting.

Note

The following methods may not save all the latest changes, formatting, and feature sets of the workbook that are specific to the version of Excel that you are using. The following methods are intended to let you obtain a usable, saved version of the file. These methods require you to save the file to your local hard disk by using a unique file name.

Method 1: Save the workbook by using a new file name

1. On the File menu, select Save As.
2. Save the Excel workbook by using a unique file name.

Method 2: Move the original worksheets to a new workbook

1. Add a filler worksheet to your workbook. To do this, press Shift + F11.

   Note

   This sheet is required because there has to be at least one remaining sheet in a workbook after you move all relevant data sheets.

2. Group all the worksheets (except the filler). To do this, select the first sheet, hold the Shift key, and then select the last sheet.

3. Right-select the grouped sheets, and then select Move or copy.

4. In the To Book list, select (New Book).

5. Select OK.

   Note

   These steps should move the active (grouped) worksheets to a new workbook.

If your workbook contains VBA macros, copy the modules from the old workbook to the new workbook.

Method 3: Save the file as a different Excel file type

1. On the File menu, select Save As.
2. In the Save as Type list, select a file format other than the current file format. If you are using Microsoft Excel 2007 or a later version, save the file as .xlsx or .xlsm instead of as .xls.

Troubleshooting

To troubleshoot this problem, follow these steps in the given order.

Step 1: Try to save the workbook to another location

Try saving your notebook to another location, such as a local hard drive, a network drive, or removable drive. If you are successful, the following are possible causes of the problem:

Step 2: Try to save a new workbook to the original location

To save a new Excel file to the original location, follow these steps:

1. Create an Excel workbook.

2. On the File menu, select Save As.

3. In the Save As dialog box, follow these steps:

   1. In the Save in box, select the location in which the original workbook is saved.
   2. In the File name box, type a name for the new file.
   3. Select Save.

If you can save a new workbook to the original location, the following are possible causes of the problem:

If you cannot save a new workbook to the original location, the following is a possible cause of the problem:

If you have sufficient drive space, try Step 3.

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Step 3: Try to save the workbook in safe mode

Restart Windows in safe mode, and then try to save the workbook to your local hard disk.

Notes

• If you use a network location to save your workbook, try to restart Windows in safe mode with network support, and then try to save.
• Windows safe mode cannot be used to troubleshoot issues in Microsoft Excel 2010 or later versions.

For more information about how to start Windows in safe mode, see Advanced startup options (including safe mode).

If the workbook saves after you restart Windows in safe mode, try to save the file again. To do this, select Save on the File menu.

If the workbook does not save (or save again) after you restart Windows in safe mode, the following are possible causes:

Causes

Third-party add-in

If the Excel file is not saved when you run Excel in Windows safe mode, the issue may be caused by a third-party add-in or by a file that is in one of the Excel startup locations. By default, these files are loaded when you start Excel.

Sometimes, third-party software vendors install custom add-ins to work with Excel. Some of these add-ins work with existing Excel features by design, and some are intended to enable a seamless transition when you are using a third-party product. Typically, these third-party add-ins do not interfere with normal Excel functionality. However, there are some exceptions. For example, Excel save conflicts have occurred because of an add-in.

To test for and eliminate the possibility that a third-party Excel add-in or file is causing an Excel save issue, start Excel in safe mode. To do this, follow these steps:

1. Exit Excel.

2. Select Start, and then point to Programs.

3. Press Ctrl when you start Excel, and hold it until you receive a message that resembles the following:

   Excel has detected that you are holding down the Ctrl key. Do you want to start Excel in safe mode?

4. Select Yes.

5. Try to save a new Excel file, and then resave the same Excel file again.

If the file saves correctly, a custom add-in or a file that is located in an Excel startup location is most likely the cause. You must locate and remove the add-in or the file to eliminate the problem. After you determine the add-in or the file that caused the problem, contact the vendor that designed it. The vendor may have additional information about this issue and an update that does not cause the issue to occur.

For more information about Microsoft Excel safe mode, press F1 in Excel to open the Help menu, type safe modein the Search box, and then select Search to view the topic.

For more information about how to determine the folders that Excel uses during startup and additional options to disable this functionality, select the following article numbers to view the articles in the Microsoft Knowledge Base:

822107 How to use startup folders in Excel

826922 How to prevent files from opening automatically in Excel

Restricted permissions

When you save an Excel file, you must have the following permissions to the folder in which you are saving the file:

• Read permission
• Write permission
• Modify permission
• Delete permission

Note

If you do not have these permissions, the Excel save process cannot be completed.

Insufficient drive space

When you save to any medium, such as a floppy disk drive, a local hard disk, or a network drive, you must make sure that the drive has sufficient free space to enable the file to save. If the destination drive does not have sufficient space, Excel cannot complete the save operation, and you receive the following error message: Disk is Full.

For more information about this error message, select the following article numbers to view the articles in the Microsoft Knowledge Base:

214245 You receive the 'Disk is Full' error message when you save a workbook in Excel

214073 You receive an error message when you try to save a file in Excel

Antivirus software conflict

When antivirus software is installed or is running, you may receive an error message when you try to save an existing workbook. You do not receive an error message if you try to save a new file. You may receive an error message because some antivirus programs quickly scan any new files that appear on a computer. This scan can sometimes disrupt the Excel save process. This interruption may stop Excel from saving the file correctly.

File sharing conflict

If you and a second user work concurrently on a shared workbook, you may receive an error message if you and the second user try to save the file at the same time. You receive an error message because Excel cannot save the file if another instance of Excel is saving the same file.

For more information about this error message, see the following Microsoft Knowledge Base article:

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130494 Unlock a file that has been locked for editing

File name length

If you try to save or open an Excel file, and the path of that file (including the file name) is more than 218 characters, you may receive the following error message: Filename is not valid.

For more information, select the following article number to view the article in the Microsoft Knowledge Base: 213983 Error message when you open or save a file in Microsoft Excel: 'Filename is not valid'

Process to save a file

Excel follows these steps when it saves a file:

1. Excel creates a randomly named temporary file (for example, Cedd4100 without a file name extension) in the destination folder that you specified in the Save As dialog box. The whole workbook is written to the temporary file.
2. If changes are being saved to an existing file, Excel deletes the original file.
3. Excel renames the temporary file. Excel gives the temporary file the file name that you specified (such as Book1.xls) in the Save As dialog box.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

814068 Description of the way that Excel saves files

Note

Other processes that occur on your computer may disrupt the Excel save process. These issues may occur if the Excel temporary file is accessed before the Excel save process is completed. For example, the local antivirus software locks the temporary file for scanning before the file can be renamed. Therefore, you must keep track of any new software installations or updates that are performed before you have problems when you try to save workbooks. This information will be helpful if this article does not fix your issue and you have to contact Microsoft Support. For more information, go to the following Microsoft website: http:/support.microsoft.com

Summary

In this article, you will learn 4 effective ways to recover unsaved, lost and deleted Word document on Mac with detailed steps: [1]recover with AutoRecovery; [2]Recover from Temp folder; [3]Recover from Recovered item in Trash; [4]recover with Word file recovery software.

Accidentally closed Word without saving on Mac? Do you know how to recover unsaved Word documents on Mac? According to the unique features of Microsoft Word for Mac, you may find the unsaved item in the AutoRecovery folder, Temporary folder or Recovered item in Trash. Besides, if you unintentionally lost, deleted or formatted your Word document, you can recover a Word document on Mac with EaseUS Word file recovery software.

Workable Solutions	Step-by-step Troubleshooting
Recover Unsaved Word Document	#1. Recover from the AutoRecovery folder..Full steps #2. Recover from the TMP folder..Full steps #3. Recover from the Recover item in Trash..Full steps
Recover Deleted Word Document	#4. Recover with Word file recovery software..Full steps

How to Recover Unsaved Word Document on Mac

Embedded with more useful features in certain collaborative situations than Pages, Microsoft Word becomes increasingly popular among Mac computers. Office 365 even allows users to create Word files on their Mac. On one hand, Microsoft Word offers standard DOC or DOCX file formats that are compatible in almost every OS platform; On the other hand, Word 2020, 2019, 2018..2011 is featured with auto-saving, which enables us to recover a Word document before we could hit Save.

Based on the features of Microsoft Word for Mac, there are three potential ways to recover your unsaved Word documents. These methods can also be applied to recover unsaved Excel files on your Mac.

#1. Recover Unsaved Word Docs on Mac with AutoRecovery

The Word for Mac includes an AutoRecovery option. It is turned on by default. The app will automatically save a copy of an open Word file every 10 minutes. If Word freezes while you're working on a document, or if the computer crashes, you can use the AutoRecovery copy to recover unsaved Word document with the changes or additions that you made in your last Word for Mac session.

Guide: How to recover an unsaved Word document

Unlike recovering unsaved Word document in Windows, the file recovery on Mac from the AutoRecovery folder is different.

Step 1. Open 'Finder' on your Mac, then head to 'Go' > 'Go to Folder'.

Step 2. Type: ~/Library/Containers/com.microsoft.Word/Data/Library/Preferences/AutoRecovery and click 'Go'.

Step 3. Open the AutoRecovery folder, locate all the files that start with the words 'AutoRecovery save of'. Select the one you want to recover, rename the file, then add the '.doc' filename extension.

Step 4. Double-click the file. The document now opens in Word for Mac.

Step 5. Click the File menu and select 'Save As'. Type a new name for the file into the Name field, select a folder for the file and click the 'Save' button.

#2. Recover Unsaved Word Documents on Mac from TMP Folder

The Word for Mac saves a copy of the unsaved document named as Word Work File in the Temporary folder. Your Mac also temporarily keep files in this folder. Though for many Mac users, it's not easy to find it.

Guide: How to recover an unsaved Word document on Mac

Step 1. Go to 'Applications' > 'Utilities' and double-click 'Terminal'.

Step 2. In Terminal, enter open $TMPDIR and you will be directed to the TMP folder which is used to keep files temporarily.

Step 3. In the TMP folder, find and open the folder named 'TemporaryItems'. In it, right-click the desired unsaved Word files and 'Open with..' Microsoft Word.

Step 4. Save the Word file by clicking on 'File' > 'Save As' and save it to another location.

#3. Recover Unsaved Word Document on Mac from Recovered Item

The Word for Mac temporarily saves documents that the user has not yet saved themselves in a folder named 'Recovered items', located in the Trash. If there are no recovered files, this folder will not appear.

Guide: How to find unsaved Word files on Mac

Step 1. Open 'Trash' by clicking its icon on the dock.

Step 2. Look for a folder labeled 'Recovered items' and click into it to look for your unsaved Word file. If you cannot find it, try the next solution.

#4. Recover Deleted Word Document with Word Recovery Software

The aforementioned three ways are exclusively for saving the file you're currently working on but suddenly disappear before clicking the Save button. To be specific, the methods will only work for files that are in the process of being worked on when they disappeared. Hence, if you lost a Word doc that is already existed by deletion, disk formatting or losing its access, you need to turn to other ways to recover a Word document on Mac.

EaseUS Data Recovery Wizard for Mac is third-party specialized Mac data recovery software that can scour your hard drive, external hard drive, SD card, or USB flash drive to find all the lost data that vanishes without a trace on Mac OS X/macOS. It doesn't matter whether you emptied the trash bin or not, the deleted file will show up after you use the program to scan your selected drive.

For the first attempt, we strongly recommend you download its free version. It won't cost you a penny to search for your missing files. And since your problem is only for a few lost Word files, the 2GB recovery limit should be more than enough. The scan & recovery process is very simple, we’ll show you how it works.

Guide: How to recover a Word document on Mac

Step 1. Select the location where your important Word documents were lost and click Scan button.

Step 2. EaseUS Data Recovery Wizard for Mac will start immediately a quick scan as well as a deep scan on your selected disk volume. Meanwhile, the scanning results will be presented in the left pane.

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Step 3. By Path and Type, you can quickly filter the Word files you've lost earlier. Select the target files and click Recover Now button to get them back at once.

How to Increase the Chance of Unsaved Word Data Recovery

After suffering from the fear of losing your Word documents, you must not want to experience this kind of situation again. Thus, it's necessary for you to know how to avoid losing your Word files. To avoid completely losing your files, you can:

Tip 1. Save the Word Document Whenever You Create a New One

An ever unsaved Word document exists in the computer's RAM, not on the hard disk. Thus, the chances to save a Word Document that has never been saved before are slim. Knowing this should give you a hint that you should save the word document at least once whenever you create a new one.

Tip 2. Change the AutoSave Interval

After you save your Word document, the AutoSave feature will begin to work. To minimize the loss of the progress on the file you are working, you can change the frequency of AutoSave:

Step 1. Open Microsoft Word on your Mac.

Step 2. Go to 'Word' > 'Preferences' and click 'Save' under Output and Sharing.

Step 3. Check all the items under Save Options (Recommended) and change the interval of AutoSave, for example, from every 10 minutes to every 5 minutes.

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If you follow the two tips above, you will substantially decrease the risk of losing your Word documents. What if you carelessly deleted your important Word files on your Mac? No worry. Try the free method to retrieve permanently deleted Word documents with EaseUS Data Recovery Wizard for Mac.