Install Verification Failed Alert Info Mac Site Answers.microsoft.com

Posted By admin On 07.04.20
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  • iOS devices, running version 5.7.0 and later

  • Android devices, running version 6.6.0 and later

The Microsoft Authenticator app backs up your account credentials and related app settings, such as the order of your accounts, to the cloud. After backup, you can also use the app to recover your information on a new device, potentially avoiding getting locked out or having to recreate accounts.

Each backup storage location requires you to have one personal Microsoft account, while iOS also requires you to have an iCloud account. You can have multiple accounts stored in that single location. For example, you can have a personal account, a work or school account, and a personal, non-Microsoft account like for Facebook, Google, and so on.

Important

Only your personal and 3rd-party account credentials are stored, which includes your username and the account verification code that's required to prove your identity. We don't store any other information associated with your accounts, including emails or files. We also don't associate or share your accounts in any way or with any other product or service. And finally, your IT admin won't get any information about any of these accounts.

Back up your account credentials

Before you can back up your credentials, you must have:

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  • A personal Microsoft account to act as your recovery account.

  • For iOS only, you must have an iCloud account for the actual storage location.

To turn on cloud backup for iOS devices

  • On your iOS device, select Settings, select Backup, and then turn on iCloud backup.

    Your account credentials are backed up to your iCloud account.

To turn on cloud backup for Android devices

  • On your Android device, select Settings, select Backup, and then turn on Cloud backup.

    Your account credentials are backed up to your cloud account.

Recover your account credentials on your new device

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.

To recover your information

  1. On your mobile device, open the Microsoft Authenticator app, and select Begin recovery from the bottom of the screen.

  2. Sign in to your recovery account, using the same personal Microsoft account you used during the backup process.

    Your account credentials are recovered to the new device.

After you finish your recovery, you might notice that your personal Microsoft account verification codes in the Microsoft Authenticator app are different between your old and new phones. The codes are different because each device has its own unique credential, but both are valid and work while signing in using the associated phone.

Recover additional accounts requiring more verification

If you use push notifications with your personal or work or school accounts, you'll get an on-screen alert that says you must provide additional verification before you can recover your information. Because push notifications require using a credential that's tied to your specific device and never sent over the network, you must prove your identity before the credential is created on your device.

For personal Microsoft accounts, you can prove your identity by entering your password along with an alternate email or phone number. For work or school accounts, you must scan a QR code given to you by your account provider.

To provide additional verification for personal accounts

  1. In the Accounts screen of the Microsoft Authenticator app, select the account you want to recover. On an Android device, select the arrow next to the account you want to recover.

    On an iOS device, tap on the account you want to recover to open the fullscreen view of the account.

  2. Sign in to recover the account. On an Android device, select Sign in to recover.

    On an iOS device, tap the account tile you wish to recover and then tap on the option to sign in and recover. Then type your password, and then confirm your email address or phone number as additional verification.unt.

To provide additional verification for work or school accounts

  1. Sign in to recover the account. On an Android device, select Sign in to recover.

    On an iOS device, tap on the account you'd like to recover to open the full screen view of the account.

  2. You can use a QR code to recover an account. Select Scan QR code to recover, and then scan the QR code.

    On Android:

    On iOS:

    Note

    For more info about QR codes and how to get one, see Get started with the Microsoft Authenticator app or Set up security info to use an authenticator app, based on whether your admin has turned on security info.

    If this is the first time you're setting up the Microsoft Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). You must select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step. If you don't allow the camera, you can still set up the authenticator app, but you'll need to add the code information manually. For information about how to add the code manually, see see Manually add an account to the app.

Troubleshoot backup and recovery problems

There are a few reasons why your backup might not be available

  • Changing operating systems: Your backup is stored in the iCloud for iOS and in Microsoft's cloud storage provider for Android. This means that your backup is unavailable if you switch between Android and iOS devices. If you make the switch, you must manually recreate your accounts within the Microsoft Authenticator app.

  • Network problems: If you're experiencing network-related problems, make sure you're connected to the network and properly signed in to your account.

  • Account problems: If you're experiencing account-related problems, make sure that you're properly signed in to your account. For iOS this means that you must be signed into iCloud using the same AppleID account as your iPhone.

  • Accidental deletion: It's possible that you deleted your backup account from your previous device or while managing your cloud storage account. In this situation, you must manually recreate your account within the app.

  • Existing Microsoft Authenticator accounts: If you've already set up accounts in the Microsoft Authenticator app, the app won't be able to recover your backed-up accounts. Preventing recovery helps ensure that your account details aren't overwritten with out-of-date information. In this situation, you must remove any existing account information from the existing accounts set up in your Authenticator app before you can recover your backup.

  • Backup is out-of-date: If your backup information is out-of-date, you might be asked to refresh the information by signing in to your Microsoft Recovery account again. Your recovery account is the personal Microsoft account you used initially to store your backup. If a sign-in is required, you'll see a red dot on your menu or action bar, or you'll see an exclamation mark prompting you to sign in to finish restoring from backup. After you select the icon, you'll be prompted to sign in again to update your information.

Next steps

Now that you've backed up and recovered your account credentials to your new device, you can continue to use the Microsoft Authenticator app to verify your identity. For more information, see Sign in to your accounts using the Microsoft Authenticator app.

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The safest place to get apps for your Mac is the App Store. Apple reviews each app in the App Store before it’s accepted and signs it to ensure that it hasn’t been tampered with or altered. If there’s ever a problem with an app, Apple can quickly remove it from the store.

If you download and install apps from the internet or directly from a developer, macOS continues to protect your Mac. When you install Mac apps, plug-ins, and installer packages from outside the App Store, macOS checks the Developer ID signature to verify that the software is from an identified developer and that it has not been altered. By default, macOS Catalina also requires software to be notarized, so you can be confident that the software you run on your Mac doesn't contain known malware. Before opening downloaded software for the first time, macOS requests your approval to make sure you aren’t misled into running software you didn’t expect.


Running software that hasn’t been signed and notarized may expose your computer and personal information to malware that can harm your Mac or compromise your privacy.

View the app security settings on your Mac

By default, the security and privacy preferences of your Mac are set to allow apps from the App Store and identified developers. For additional security, you can chose to allow only apps from the App Store.

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In System Preferences, click Security & Privacy, then click General. Click the lock and enter your password to make changes. Select App Store under the header “Allow apps downloaded from.”

Open a developer-signed or notarized app

If your Mac is set to allow apps from the App Store and identified developers, the first time that you launch a new app, your Mac asks if you’re sure you want to open it.

An app that has been notarized by Apple indicates that Apple checked it for malicious software and none was detected:

Prior to macOS Catalina, opening an app that hasn't been notarized shows a yellow warning icon and asks if you're sure you want to open it:

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If you see a warning message and can’t install an app

If you have set your Mac to allow apps only from the App Store and you try to install an app from elsewhere, your Mac will say that the app can't be opened because it was not downloaded from the App Store.*

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If your Mac is set to allow apps from the App Store and identified developers, and you try to install an app that isn’t signed by an identified developer or—in macOS Catalina—notarized by Apple, you also see a warning that the app cannot be opened.

If you see this warning, it means that the app was not notarized, and Apple could not scan the app for known malicious software.

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You may want to look for an updated version of the app in the App Store or look for an alternative app.

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If macOS detects a malicious app

If macOS detects that an app has malicious content, it will notify you when you try to open it and ask you to move it to the Trash.

How to open an app that hasn’t been notarized or is from an unidentified developer

Running software that hasn’t been signed and notarized may expose your computer and personal information to malware that can harm your Mac or compromise your privacy. If you’re certain that an app you want to install is from a trustworthy source and hasn’t been tampered with, you can temporarily override your Mac security settings to open it.

In macOS Catalina and macOS Mojave, when an app fails to install because it hasn’t been notarized or is from an unidentified developer, it will appear in System Preferences > Security & Privacy, under the General tab. Click Open Anyway to confirm your intent to open or install the app.

The warning prompt reappears, and you can click Open.*

The app is now saved as an exception to your security settings, and you can open it in the future by double-clicking it, just as you can any authorized app.

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*If you're prompted to open Finder: control-click the app in Finder, choose Open from the menu, and then click Open in the dialog that appears. Enter your admin name and password to open the app.